- What is DeliveryOS?
- A multi-tenant SaaS platform for running delivery operations: dispatch, riders, tracking, customers, COD, billing, and optional fleet, inventory, and marketplace modules.
- Who can use it?
- Delivery companies, merchants that need deliveries, enterprise logistics teams, and riders (smartphone or button-phone channels).
- Do riders need smartphones?
- Smartphone riders use the DeliveryOS PWA. Button-phone riders can operate via SMS/USSD when your workspace and carrier integrations are configured—no app login required.
- Does DeliveryOS support GPS?
- Yes, for smartphone riders during active delivery operations, subject to plan features and device permissions.
- Can merchants request delivery companies?
- Yes, via marketplace workflows when enabled for merchant and provider workspaces.
- How does the 7-day trial work?
- New company and merchant workspaces receive a trial period on signup. Operational limits follow your subscription rules after trial.
- Does it support MTN Mobile Money?
- Not yet. Mobile Money is planned as a future integration—UI may show “Coming soon” until APIs are configured and tested.
- Is SMS/USSD available?
- The product is designed to support operational SMS and USSD. Production use requires Supabase/auth SMS for login and operational carrier configuration—verify on staging before launch.
- Can businesses use their own riders?
- Yes. You create rider records, assign jobs, and onboard smartphone or button-phone riders under your company workspace.
- Can DeliveryOS integrate with websites or apps?
- Yes, via REST API and webhooks on eligible plans.
- How is company data protected?
- PostgreSQL Row Level Security, role-based access, tenant-scoped RPCs, and private storage. See the Security page for details.